Custom «Bad News Message» Essay Paper Sample

Dear XXX

We would like to start by thanking you for your letter of October 30. We highly appreciate your request on replacement of your washing machine with a new one. It is always the wish of our company to satisfy our esteemed clients with services and products of high quality.

• We would like to remind you that, Deluxe Stores offers a three-year warranty on all its products to all its customers.
• On page 3 of the owner’s manual, it is stated categorically that upon its expiry, the warrant is no longer viable.
• In your case, you are requesting for a refund or replacement of a $1,000 washing machine, which broke after three years, one year past the warranty date.
• This is clearly not, in line with what has been provided in the menu. We are sorry, but we cannot refund the $1000 or replace the broken washing machine.

However, our highly experienced technicians can repair your washing machine but at a price. Nonetheless, the repairs have a warrant of three months. We believe our technicians will manage to restore your washing machine to perfect working condition, and we will be grateful to answer all your questions regarding maintenance, which might be disturbing. Remember our company is here to serve you.

Please contact our center of repair at 425-673-8756 to confirm whether you are interested with our services of repair. As soon as the washing machine is repaired, it will be back in operation just as before. Please, in case you know of people who are facing the same problem you have with their machines; kindly recommend them to pay a visit to our repair premises.

We are grateful for being our customer, and please feel free to visit our website for more information about us.

Sincerely,

XXX XXXX

Customer Relations